Last Updated: July 2025
At Fern & Field, your privacy matters to us as much as healthy plants do. This policy explains what information we collect when you shop with us and how we use it — in plain language, no fine print.
When you place an order or create an account, we collect your name, email address, shipping address, and payment details. If you sign up for our newsletter or contact our support team, we also keep a record of that communication. We only collect what we genuinely need to get your plants to you safely and to provide great service.
We use your information to process and ship your orders, send order confirmations and tracking updates, and respond to any questions or support requests. If you've opted in, we may also send you care tips, seasonal plant drops, and exclusive offers — you can unsubscribe any time. We never sell your personal information to third parties.
Our website uses cookies to remember your cart, improve your browsing experience, and understand how visitors find and use our shop. You can adjust cookie preferences in your browser settings at any time.
We take reasonable steps to protect your personal information using industry-standard encryption and secure payment processing. While no system is 100% foolproof, we work hard to keep your data safe and only share it with trusted partners (like our shipping carriers) who need it to fulfil your order.
You have the right to access, update, or request deletion of your personal information at any time. You can also opt out of marketing emails using the unsubscribe link in any email we send you — just reach out and we'll take care of it promptly.
If you have any questions about this privacy policy or how we handle your data, we'd love to hear from you — reach us at hello@fernandfield.com and we'll get back to you within one business day.
A note from us: We're a small, plant-loving team and we treat your information with the same care we give our plants. If something ever feels off or unclear, just ask — we're always happy to explain.