Last Updated: July 2025
At Fern & Field, your privacy matters to us as much as healthy plants do. This policy explains simply and clearly what information we collect when you shop with us and how we use it.
When you place an order, we collect your name, email address, shipping address, and payment details. We may also collect information you share when contacting our support team or signing up for our plant-care newsletter. We only collect what we genuinely need to get your plants to you safely.
We use your information to process and ship your orders, send you order confirmations and tracking updates, and respond to any questions or support requests. If you've opted in, we'll also send you seasonal plant drops, care tips, and the occasional special offer — you can unsubscribe any time.
We do not sell or rent your personal information to anyone, ever. We share your details only with trusted third parties who help us run our store — such as our payment processor and shipping carriers — and only to the extent needed to complete your order.
Our site uses cookies to keep your shopping cart working, remember your preferences, and understand how visitors browse so we can improve the experience. You can disable cookies in your browser settings, though some parts of the site may not work as smoothly.
We use SSL encryption to protect your data during checkout, and we never store your full payment card details on our servers — that's handled securely by our payment provider. We take reasonable steps to keep your information safe, though no online system can be 100% guaranteed.
You have the right to access, update, or request deletion of your personal information at any time. Just drop us an email and we'll take care of it promptly — no hassle, no runaround.
We're happy to help — reach us any time at hello@fernandfield.com and we'll get back to you within one business day.